Support

Last updated 10 August 2026

Something broken, confusing, or just plain wrong? Tell us — we read everything that comes in.

Reporting a problem from inside Luna

The fastest way to get a bug fixed is to report it from the lesson it happened in — tap the flag icon. That attaches the session so we can see exactly what went wrong, and you can add a screenshot or screen recording.

Deleting your account

Open Account from the home screen, then tap Delete account and confirm. This erases your account, every lesson and message, your streak, and any files you've sent us, then deletes your sign-in. It takes effect immediately and can't be undone.

If you can't get into your account, email support@edaccelerator.com from the address you signed up with and we'll do it for you.

Common questions

Luna got something wrong.

It happens — Luna is an AI and can be confidently incorrect. Please report it with the flag icon so we can look at the actual lesson. And check anything that matters against your course materials.

The microphone isn't working.

Check iOS Settings → Luna → Microphone is enabled. If Luna can hear itself talking, make sure you're not on speakerphone in a very echoey room — headphones fix it instantly.

My lessons didn't save.

Lessons save as they go, but they need a connection. If you were offline, the tail of the session may be missing. Let us know if it happens on a good connection.

Can I use Luna on the web?

Yes — sign in at luna.education with the same account.

Privacy and terms

See the Privacy Policy for what we collect and why, and the Terms of Service for the rules of the road.